In this article you will learn how to set Dynamic Fields in your OTRS, Znuny or OTOBO instance via a Generic Agent.
For this tutorial we assume a IT Desktop Services company. This company needs to track the assets like Laptop, PC, Printer, Displays and Dockingstations.
First let us define a few dynamic fields
Go to the Dynamic Field Management https://{{znunyHostName}}/znuny/index.pl?Action=AdminDynamicField
Now let us define a set of Dynamic Fields for the Use Case
Dynamic Fields Management
On Dynamic Fields Management list view the defaults are limited to 35 entries. You can add more values in the system configuration settings:
PreferencesGroups###DynamicFieldsOverviewPageShown
Good values are:
- 50
- 100
- 200