You have the issue, that your agents are not cleanly reading the full e-mail on reply and sensitive data is getting therefore send by your company to arbitrary persons?You want to ensure that only the message entered by the current agent is getting sent and that this agent has selectively choose what to send out?
Open Source IT Service management and IT governance
IT Governance Portal with Open Source
something to say
You are getting one of these errors in Znuny, OTRS or OTOBO and you do not know how to fix it? Sending of this message has failed … Can’t connect to … ! or Email account fetch already fetched by another process. Please try again later! Try on Znuny Admin page to fix hfgd Analyze
In this article you will learn how to configure your OTRS, Znuny or OTOBO instance to define a list and page size for to view all Dynamic Fields. Read on to learn more Configure List Sizes or overview pages and list view pages Dynamic Fields Management On Dynamic Fields Management list view the defaults are
You get deeper into the automation of Znuny, OTRS or OTOBO and you will identify at a point in time that there are two options to automate your tasks. First you have to understand at what situation are the both features working. This is Postmaster FilterAs the name says it is a man or service,
Learn in this article how to use REST API of OTRS & Znuny to search for Tickets with specific DynamicField_NameXY content. In the previous article Access Znuny & OTRS API via REST, we guide you thru the essential configuration steps of REST API in the role of the service provider. If you followed the steps
In this article you will learn the best practices on naming conventions for Transition Actions on Process Management processes in Znuny, OTOBO and OTRS. Transition Action Name Here you define the name under which you will later find your transition actions. This is really helpful to you and your team mates to have a standard
This article explains how to send a e-mail in a Znuny / OTOBO Process Management process in a transition action. As a OTRS user on the versions <= 6.0 you can easily switch to Znuny, and you should! Read more about upgrading Upgrade/Migrate trouble-free from OTRS 5 to OTRS/Znuny 6This features are freely available in
In this article you will find tools and paths how to ensure a clean migration from Znuny 6.3 to Znuny 6.4 under Ubuntu 20.04 and 22.04. How to get started? In the article Prepare / start a upgrade / migration of OTRS / Znuny all steps are explained.Read and execute them carefully to avoid data or
The original documentation to upgrade Znuny 6.2 to latest 6.3 is focused on many different Linux distributions. Here we focus on Ubuntu 20.04 LTS and also with 22.04 LTS In this article you will find tools and paths how to ensure a clean migration from Znuny 6.2 to Znuny 6.3 under Ubuntu 20.04 and 22.04.