October 27, 2020

How to configure SMTP / Mail sending with OTRS / Znuny?

You need to configure OTRS to access a SMTP (sending mail server). This configuration is mandatory to be able to send and reply to client e-mails/tickets.

  • Now you need to configure OTRS for the first time or you want to change the default behaviour for SMTP?
  • You want to configure the host, username and password for your SMTP access?

Configure SMTP in OTRS / Znuny

To get to the SysConfig go to

  • open Admin Menu
  • go to Section “System Administration”
  • click on SysConfig
    (or use this URL part and append to your OTRS /index.pl?Action=Admin )
  • search for SendmailModule
  • and click on the module ‘Core::Sendmail
    Otrs Znuny Otobo Sendmail Config

Here you will find now all required settings for your SMTP configuration

Settings

You will see this settings page
Otrs Znuny Otobo sendmail smtp config

SendmailModule

This configuration defines what protocol you want to use to communicate to your SMTP / sendmail server. Nowadays it shall be default to use SMTPTLS (smtp over TLS) but could also be SMTPS (smtp over old way SSL).

SMTP only is not encrypted and since EU-GDPR regulations you shouldn’t even think about to use it anymore.

SendmailModule::Host

This configuration tell the SMTP module to which SMTP server / host the mails shall be sent.

SendmailModule::Port

This configuration tell the SMTP module to which SMTP server tcp port the mails shall be sent.

SendmailModule::AuthUser

This configuration tell the SMTP module what your SMTP username is.

SendmailModule::AuthPassword

This configuration tell the SMTP module what your SMTP password is.

Test if configuration is working

Simply try to send a E-Mail via the menu Tickets > New email ticket

Related articles

Related articles may be:

Do you need help with Znuny / OTRS?
We have lot of experiences with OTRS and Znuny and can help you with your issues. Get in touch with us and we will check if and how we can help you.

Leave a Comment

Your email address will not be published. Required fields are marked *

Do you need help with Znuny / OTRS?​

We have lot of experiences with OTRS and Znuny.
We can help you with your issues to solve them.

From giving you support up to implementing integrations to your existing systems.

Get in touch with us and we will check if and how we can help you.​

Get OTRS/Znuny/OTOBO Support
Our support experts prepare themself, by reviewing your business. Please Share your website URL
To get a quick and efficient clearance of your needs, our experts will call you.
We communicate in English.
Maybe we can communicate in your native language too. So please let us know your native written and spoken language.