How to set max amount on search result page in OTRS / Znuny?

In OTRS you can use some defaults to see results of ticket searches. These amount of results is configurable with the gear icon on the top left corner of the search result area. Here you have the defaults of 10, 15, 20, 25, 30, 35. This is okay for most cases but sometimes you need a greater result page.

Where can you change the search results amount?

It is the result page which you get running this search

OTRS search function/button
OTRS search function/button

after running any search your will run onto this result page.

OTRS search results page
OTRS search results page

How to define more values in the search result page?

On the search result page you can define how you want to preview your tickets. Like in the screenshot above you see it is configured as “S” sized.

OTRS result view S/M/L configuration
OTRS result view S/M/L configuration

the upper gear provides a option to configure the current selected view size S/M/L.

OTRS search results tickets per page
OTRS search results tickets per page

Configure the available row settings of tickets per page

Open the Group administration UI https://<yourOtrsUrl>/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Frontend%3A%3AAgent%3A%3APreferences;SysConfigGroup=Ticket

or manually go

  • open menu Admin
  • click on SysConfig in Section System Administration
  • enter in Actions your configuration parameter below

Configure overview S (small) result rows

Search now for PreferencesGroups###TicketOverviewSmallPageShown and find this:

OTRS search results add result rows
OTRS configure view to add amount of rows in result page of overview S

By clicking on the plus button, you can add more result rows. The number shows the result rows.

Also you can modify this values:

  • Overview S configuration (see above)
    PreferencesGroups###TicketOverviewSmallPageShown
  • Overview M
    PreferencesGroups###TicketOverviewMediumPageShown
  • Overview L
    PreferencesGroups###TicketOverviewPreviewPageShown

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Do you need help with Znuny / OTRS?​

We have lot of experiences with OTRS and Znuny.
We can help you with your issues to solve them.

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Get in touch with us and we will check if and how we can help you.​

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