If you are looking for a ticketing system expert that can handle all of your service desk needs, Znuny (formerly OTRS community edition) is the perfect option. Znuny is easy to use and can be customized to meet your specific requirements. Choosing Znuny will give you a system that is reliable and scalable.
Due to its open source, you are even able to extend Znuny with individual implementation to match your individual process requirements.
To get support you can buy one of the OTTER alliance packages, which are offered by every company in the OTTER alliance. If you search for more flexibility in the offerings, you may have found the right place!
We offer a mediation service to get the right business partner for your OTRS & Znuny needs. It works pretty straight forward:
- you place us your brief requirements (of course you can get a NDA)
- we do a pre-analysis of your requirements to identify, which company would fit best to you
- we get back to you with the queries of the matching companies
- you answer them
- afterwards you get a set of proposals
- you decide which proposal could match to your needs
- we organize for you a meeting with the experts and we give you hints what and how to ask
- we help you to find measurable criteria, why the decision was taken and that you have a valid decision proof for any compliance requirements in your organization
If you are from the business, you may ask what role do we have?
We are getting hired for consulting clients on the path to a clean decision. Means collecting and analyzing your requirements, understanding them, bringing them into a structure to be “understandable” by IT-guys, and finally helping to find the right business partner.
Many organizations struggle with software projects, since they do not have the right guys aboard, or the guys aboard do not have the required expertise. And here you get business partner with tons of experiences in IT projects from very small sized companies up to big enterprises.
Get in touch with us for a short consultancy call!