OTRS

Disable quoting of E-Mails on composing replies in Znuny, OTRS, OTOBO

You have the issue, that your agents are not cleanly reading the full e-mail on reply and sensitive data is getting therefore send by your company to arbitrary persons?You want to ensure that only the message entered by the current agent is getting sent and that this agent has selectively choose what to send out? …

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Best practices for naming Transition Actions in Znuny, OTOBO, OTRS

In this article you will learn the best practices on naming conventions for Transition Actions on Process Management processes in Znuny, OTOBO and OTRS. Transition Action Name Here you define the name under which you will later find your transition actions. This is really helpful to you and your team mates to have a standard …

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Znuny / OTRS Jq not Installed on CheckModules.pl

You are getting the error that Jq is not installed on running Znuny / OTRS /bin/otrs.CheckModules.pl –all and you get the error Jq………………………….Not installed! Jq is at least required for creating processes for process automation / process management in Znuny. So it is recommended that you install it to avoid later issues, even if you …

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OTRS & Znuny Support

If you are looking for a ticketing system expert that can handle all of your service desk needs, Znuny (formerly OTRS community edition) is the perfect option. Znuny is easy to use and can be customized to meet your specific requirements. Choosing Znuny will give you a system that is reliable and scalable. Due to …

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Understand Znuny / OTRS / OTOBO traceback

Learn in this article how to analyze, debug and fully understand OTRS / Znuny traceback errors. Let us take a common upgrade issue from Znuny 6.2.x to 6.3.xHere we are failing on fetching E-Mails and we get this error: ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl Message: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Console command ‘MailAccountFetch’ is …

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Fix OTRS / Znuny error: Active indexing process already running!

In rare conditions it may happen that the scheduler daemon of OTRS / Znuny may run into following issue and you get tons of tickets generated by the scheduler. Subject: OTRS Scheduler Daemon Cron: ArticleSearchIndexRebuild Body: Error: Active indexing process already running! Skipping… This maybe caused by triggering the ArticleSearchIndexRebuild manually like described in OTRS …

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How to fix OTRS/Znuny upgrade error character_set_database utf8

During an upgrade on OTRS 5 and Znuny 6 and above you may get the following error. sudo -u otrs scripts/DBUpdate-to-6.pl Migration started … Checking requirements … Requirement check for: Check framework version … Requirement check for: Check required Perl version … Requirement check for: Check required database version … Requirement check for: Check database …

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How to fix unsafe ownership .gnupg in OTRS / Znuny

In this article you will learn how to fix a common issue with gnupg gpg/pgp integration in OTRS in Ubuntu 18.04 and 20.04.The log (error) message is typically: gpg: WARNING: unsafe ownership on homedir ‘/opt/otrs/.gnupg’ The issue is your folders permission of /opt/otrs/.gnupg and could be fixed with chown -R www-data.www-data /opt/otrs/.gnupg find /opt/otrs/.gnupg -type …

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Error ‘Email too big’ on OTRS / Znuny e-mail fetching

If you face this error on OTRS / Znuny, you have very probably a missconfigured mail fetching configuration. You may face errors like: IMAPS: Can’t fetch email x from xxxx@xxxxx.xxx/xxx.xxxxx.xxx. Email too big (41234 KB – max 25600 KB) or POPS: Can’t fetch email x from xxxx@xxxxx.xxx/xxx.xxxxx.xxx. Email too big (41234 KB – max 25600 …

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