In this article you will learn the best practices on naming conventions for Transition Actions on Process Management processes in Znuny, OTOBO and OTRS.
Transition Action Name
Here you define the name under which you will later find your transition actions. This is really helpful to you and your team mates to have a standard naming convention.
We recommend to use following schema
<operation>-<businessDescriptionOrName>
Lets say you have a operation to set a new ticket title, and the ticket title is changed on the business process step “clientSalesOrder” the resulting Transition Action Name would be:
SetTitle-clientSalesOrder