February 10, 2022

How to fix unsafe ownership .gnupg in OTRS / Znuny

In this article you will learn how to fix a common issue with gnupg gpg/pgp integration in OTRS in Ubuntu 18.04 and 20.04.
The log (error) message is typically:

gpg: WARNING: unsafe ownership on homedir '/opt/otrs/.gnupg'

The issue is your folders permission of /opt/otrs/.gnupg and could be fixed with

chown -R www-data.www-data /opt/otrs/.gnupg
find /opt/otrs/.gnupg -type f -exec chmod 600 {} \;
find /opt/otrs/.gnupg -type d -exec chmod 700 {} \;

And your log entries shall be gone.

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