The template mechanism in Znuny / OTRS and OTOBO is very helpful to automate regular responses.
Your knowledge prerequisites to this article
- How to change and deploy Setting in System Configuration
- How to create Groups and Roles
- all steps from Allow non-Admins access Admin-menu in OTRS / Znuny / OTOBO
Recommended roles and groups
As described before, we recommend following.
Roles
- Role_PowerUser_Templates
Groups
- Group_PowerUser_Template_readOnly
- Group_PowerUser_Template_createModify
- Group_PowerUser_Template_createModifyDelete
Allowing Templates to be accessible to non-admins
The configuration system is separated into basically to parts.
- Who can access the Admin menu/area
- Who can access a module like Templates
For the following steps In this article you need to execute this steps in Allow non-Admins access Admin-menu in OTRS / Znuny / OTOBO first!
These steps are mandatory for this article!
Recommended roles and groups
Configure access to the module Templates
Now you need to allow the permissions for the Generic Agent module and UI-navigational part.
Navigational part:
- open menu Admin
- click on System Configuration in Section Administration
- search here for the configuration value Frontend::NavigationModule###AdminTemplate
- now add in the block “Group” a new row on the same level as the “admin” group already added there, with your group names from above
- repeat the same for the other groups too
Module access:
Do the same steps for the configuration value Frontend::Module###AdminTemplate
Related articles
Allow non-Admins access Admin-menu in OTRS / Znuny / OTOBO
Allow non-Admins access to Generic Agent OTRS / Znuny?