August 10, 2021

How to manually Change Ticket title in Znuny & OTRS

Sometimes it is required to change the ticket title to something more meaningful. This is possible from the Znuny / OTRS / OTOBO UI. But the location is really not intuitive to find.

Change Ticket title manually

On the top level menu of your ticket you will find the section
Miscellaneous
and underneath
Free Fields

Change ticket title in Znuny OTRS OTOBO
How to find the UI for changing the ticket title

Now you will see this UI

change ticket title step2 znuny otrs otobo
change here your ticket title

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Change Ticket title in Process Management with Znuny & OTRS

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