How to manually Change Ticket title in Znuny & OTRS

Sometimes it is required to change the ticket title to something more meaningful. This is possible from the Znuny / OTRS / OTOBO UI. But the location is really not intuitive to find.

Change Ticket title manually

On the top level menu of your ticket you will find the section
Miscellaneous
and underneath
Free Fields

Change ticket title in Znuny OTRS OTOBO — How to find the UI for changing the ticket title

Now you will see this UI

change ticket title step2 znuny otrs otobo — change here your ticket title

Change Ticket title in Process Management with Znuny & OTRS

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with a cloned environment we can try out changes first, without breaking the environment for production. The bigger your organization is, the more critical this point is getting

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5 business days, max 8h maintenance slots on business days
5 business days with max 12h (or more) maintenance slots on business days
6 business days, max 4h maintenance slots on business days
6 business days, max 8h maintenance slots on business days
6 business days with max 12h (or more) maintenance slots on business days
no

with a cloned environment we can try out changes first, without breaking the environment for production. The bigger your organization is, the more critical this point is getting

How many new tickets do process in average per month? *

If you do not know, do following:
- login to your ticket system as administrator with full rights
- search for all tickets in the period of the last 3 months, e.g. from 1. March to 31. May
- divide the count by 3
- share the result here

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go to the admin page and get the amount of valid agents

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autogenerated, or you can place here your reference number like a ticket number

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How to manually Change Ticket title in Znuny & OTRS

Change Ticket title manually

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Do you need help with Znuny / OTRS?

Your environment

Common details

How to manually Change Ticket title in Znuny & OTRS

Change Ticket title manually

Related Articles

Leave a Comment Cancel Reply

Do you need help with Znuny / OTRS?​

Your environment

Common details

Do you need help with Znuny / OTRS?