Send Postal Letters from tickets with Snailmail Extension for Znuny & OTRS

Summary: The Znuny & OTRS Snailmail Extension enables agents to send postal letters directly from tickets. Whether converting a ticket article or bundling attached PDFs, the extension streamlines traditional communication for customers who require paper correspondence.

Why This Extension Matters

Even in digital-first service desks, postal letters remain necessary—for legal notices, invoices, or customers without email access. The Snailmail Extension integrates physical mail into Znuny/OTRS so agents don’t have to leave the help desk to prepare and send documents.

• Legal compliance
  send letters where email is not sufficient
• Better customer reach
  serve customers who require paper communication
• Time savings
  generate letters from tickets in a few clicks
• Centralized history
  outgoing snailmail is logged as part of the ticket

What Does the Snailmail Extension Offer?

Agents can select an article, its content, and any PDFs attached to it, then trigger a postal letter workflow.

• convert a ticket article into a printable letter
• bundle attached PDFs into the same letter
• generate printable documents (PDF) for internal mailing
• integrate with external print & mail services (optional)
• log outgoing snailmail as an article for compliance

Key Features:

• One-click postal letters
  send letters directly from ticket actions
• Attachment handling
  include selected PDFs in the same letter
• Flexible delivery
  print in-house or connect to external providers
• Audit trail
  every sent letter recorded in the ticket
• Upgrade-friendly
  no risky core file changes

Why Use Snailmail from Znuny?

Paper communication is still essential in many industries. With this extension you ensure:

• Compliance
  meet legal or contractual requirements for written notices
• Customer satisfaction
  accommodate customers who prefer or require letters
• Operational efficiency
  avoid copy/paste or manual document assembly
• Consistent history
  keep a single record of all digital and physical correspondence

Workflow Example

1. Agent selects a ticket article to send via snailmail
2. Chooses attached PDFs to include (optional)
3. Extension generates a combined PDF letter
4. Agent prints locally or forwards to an integrated print service
5. Outgoing snailmail is logged as a new ticket article

Conclusion

The Snailmail Extension bridges digital tickets and physical letters, making Znuny & OTRS a true omnichannel service desk. Agents save time, customers get compliant communication, and all correspondence stays in one place.

Get started today and extend your service desk with postal communication capability.

FAQ

Can I include multiple PDFs in one letter?

Yes. The extension lets you select one or more attachments to bundle with the article.

Does it integrate with external print services?

Yes. You can print locally or configure a connection to third-party print & mail providers.

Is every letter logged in the ticket?

Yes. The outgoing snailmail is saved as an article for compliance and audit purposes.

Can templates be customized?

Yes. Letter templates (header, footer, logos) can be adapted to your corporate design.

Is this compatible with Znuny and OTRS?

Yes. The extension works in Web – Znuny / OTRS and avoids risky core changes.