Copy or Move Article to Another Ticket

znuny otrs extension plugin to copy move or delete articles from tickets

znuny otrs extension copy move or delete articles in tickets the detail view

Why Move or Copy Articles in Znuny?

This extension allows (power) users to move or copy articles between tickets and it also allows to delete articles. But why you may need it?

Organize Information
Consolidate misplaced articles in the correct tickets.
Avoid Duplicate Efforts
If multiple tickets are opened for the same issue, copying articles can provide full context.
Compliance
Ensure the correct ticket contains all necessary information while avoiding redundant content.

What Systems are supported?

Znuny, OTRS

What are the supported Znuny versions?

Znuny 6.0.x, Znuny 6.1.x, Znuny 6.2.x, Znuny 6.3.x, Znuny 6.4.x, Znuny 6.5.x, Znuny 7.0.x

What OTRS versions are supported?

Does the extension have commercial support?

Yes

Does the extension have commercial support provided by IT Governance Portal and their partners?

Yes

Does the extension have commercial support from the vendor?

Where to download the Extension?

Download is only available to registered users (register here) and customers with a contract or paid plan. You may also gain access via our implementation partners under their respective agreements.

Do you need help with Znuny / OTRS?

Do you require experts with real expertise since 2006 in Znuny and OTRS?
Do you need help solving your issues?

We have experts who can help you with:

providing hands-on support
implementing custom solutions inside your OTRS/Znuny
integrating existing solutions into your Znuny
integrating artificial intelligence into your Znuny/OTRS and processes

Get in touch with us and we will check if and how we can help you.