Znuny & HubSpot Integration Extension – Sync Contacts, Conversations and more

Summary: The Znuny & HubSpot Integration Extension connects your help desk with HubSpot CRM. It synchronizes contacts and conversations, ensuring agents have full customer context in Znuny while sales and marketing teams in HubSpot see related support tickets. This alignment bridges service and sales for smoother collaboration.

Why This Integration Matters

Customer information shouldn’t live in silos. Support agents need to see CRM context, while sales teams benefit from knowing a customer’s open issues. The Znuny–HubSpot Integration ensures tickets, contacts, and conversations stay connected across both platforms.

• Unified view
  see HubSpot contact details directly in Znuny
• Seamless sync
  link conversations and tickets for full context
• Better collaboration
  sales and support teams share customer insights
• Improved customer experience
  faster, more informed responses

What Does the Integration Offer?

The extension builds a two-way bridge between Znuny tickets and HubSpot CRM data.

• automatic sync of HubSpot contacts into Znuny customer database
• view HubSpot conversation history inside ticket view
• link Znuny tickets to HubSpot contacts and companies
• push ticket status and resolution notes back into HubSpot
• log all actions in ticket history for traceability

Key Features:

• Contact synchronization
  keep HubSpot and Znuny customer data aligned
• Conversation visibility
  agents see past HubSpot interactions while handling tickets
• Ticket linking
  associate tickets with HubSpot contacts, companies, or deals
• Bidirectional updates
  push resolution status and notes back to HubSpot
• Role-based access
  define which agents can sync or view CRM data

Why Use Znuny–HubSpot Integration?

This extension ensures your support and sales teams collaborate effectively:

• 360° customer view
  agents know the sales context, sales sees support history
• Reduced silos
  data flows automatically between service desk and CRM
• Stronger relationships
  respond with full knowledge of past conversations
• Revenue impact
  customer satisfaction supports upselling and retention

Workflow Example

1. A new customer ticket arrives in Znuny
2. The extension matches the customer to a HubSpot contact
3. Agent sees HubSpot conversations (emails, chats) inside the ticket
4. Support resolves the ticket and pushes resolution back into HubSpot
5. Sales team in HubSpot sees updated context before their next call

Conclusion

The Znuny & HubSpot Integration Extension aligns service and sales teams by synchronizing contacts and conversations. It empowers agents with CRM insights and keeps sales informed about customer issues, creating a truly unified customer experience.

Get started today and connect your Znuny help desk with HubSpot for seamless collaboration.

FAQ

Does it sync contacts automatically?

Yes. HubSpot contacts can be synchronized into Znuny, keeping databases aligned.

Can agents see HubSpot conversations?

Yes. Past HubSpot conversations are displayed in the Znuny ticket view.

Can tickets be linked to HubSpot companies?

Yes. Tickets can be associated with HubSpot contacts, companies, and deals.

Is the integration bidirectional?

Yes. Ticket status and notes can flow back to HubSpot for complete context.

Is this extension compatible with Znuny and OTRS?

Yes. It works in Web – Znuny / OTRS environments without modifying core files.