Phishing, Scam & Spam Visualizer and Reporter Extension for Znuny & OTRS

Summary: The Znuny & OTRS Phishing, Scam & Spam Visualizer and Reporter Extension highlights email security indicators directly in ticket articles. It helps agents quickly assess risks by showing spam scores and scam markers, and provides a one-click option to classify and report suspicious messages to a central database for continuous improvement of filters and AI training.

Why This Extension Matters

Phishing and scam attempts are increasingly sophisticated. Agents handling support tickets must decide if an email is safe, suspicious, or malicious. Without clear indicators, this is time-consuming and error-prone. The Visualizer & Reporter Extension makes these risks visible and actionable.

• Faster decisions
  agents see spam and scam scores directly in the ticket
• Better awareness
  suspicious headers are highlighted for easy scanning
• Continuous learning
  classified messages feed into a central database
• Reduced risks
  teams respond quickly to phishing and malware attempts

What Does the Visualizer & Reporter Offer?

The extension integrates into ticket articles and visualizes the results of upstream malware/spam filtering systems (e.g., spam score, scam score, phishing likelihood). In addition, it enables agents to report messages for further analysis and AI model training.

• display spam score, scam score, and filter results in article headers
• color-coded indicators (green, yellow, red) for quick scanning
• manual classification buttons: Spam, Phishing, Scam, Malware
• send reports to a central system for training and shared intelligence
• log all actions as articles for audit purposes

Key Features:

• Integrated visualization
  agents see spam indicators directly in ticket view
• One-click reporting
  suspicious emails can be flagged without leaving Znuny
• Centralized learning
  grow your own spam/phishing training dataset
• Color-coded risk levels
  intuitive visualization for quick judgment
• Audit trail
  reports and classifications stored in the ticket

Why Use Spam & Phishing Visualization?

Security isn’t just about prevention—it’s about visibility and training. This extension ensures:

• Proactive defense
  catch phishing attempts early, before they escalate
• Agent empowerment
  give frontline staff clear tools to judge risks
• Organizational intelligence
  central database builds knowledge over time
• Regulatory support
  ensure documented handling of suspicious communications

Workflow Example

1. Email enters Znuny via SMTP and is filtered by spam/malware gateway
2. Extension visualizes spam score and header indicators in the article
3. Agent reviews and, if suspicious, clicks Report as Phishing
4. Message is sent to central system for analysis and training
5. Classification is logged as a new article in the ticket for compliance

Conclusion

The Phishing, Scam & Spam Visualizer and Reporter Extension gives agents clarity and control over suspicious messages. By combining real-time visualization with one-click reporting, it reduces risks, empowers teams, and strengthens your overall defense strategy.

Get started today and enhance your Znuny & OTRS with smarter email security.

FAQ

Does it replace the spam filter?

No. It visualizes existing filter results and provides reporting tools; it does not replace your mail gateway.

Can agents classify messages manually?

Yes. Agents can flag an article as spam, phishing, scam, or malware with one click.

Where do reported messages go?

Reports are sent to a central system, building a dataset for improved filtering and AI model training.

Is this logged in the ticket?

Yes. All classifications and reports are stored as new articles for traceability.

Is this compatible with Znuny and OTRS?

Yes. The extension is designed for Web – Znuny / OTRS and integrates without risky core changes.