Znuny & Trello Integration Extension – Connect Service Desk and Boards

Summary: The Znuny & Trello Integration Extension links your service desk with Trello boards. Support tickets can be turned into Trello cards, keeping customer requests visible in agile workflows and giving teams a visual overview of tasks, priorities, and progress.

Why This Integration Matters

Support teams often collaborate with business or project teams that organize their work in Trello. Without integration, requests are copied manually, causing errors and delays. The Znuny–Trello Integration bridges this gap, connecting tickets to Trello cards and ensuring both sides work from the same source of truth.

• Visual workflows
  see support-related tasks on Trello boards
• Seamless escalations
  turn tickets into Trello cards instantly
• Transparency
  keep support and business teams aligned
• Traceability
  track ticket progress through Trello boards

What Does the Integration Offer?

The extension synchronizes Znuny tickets with Trello cards.

• create Trello cards directly from Znuny tickets
• map ticket fields (priority, queue, tags) to Trello card details
• sync card status and comments back into Znuny
• link multiple tickets to one Trello card if needed
• log all sync actions inside ticket history

Key Features:

• One-click creation
  generate Trello cards from tickets without leaving Znuny
• Bidirectional sync
  keep ticket and Trello card updates consistent
• Custom mappings
  flexibly map ticket priorities, tags, and owners
• Role-based permissions
  decide who can escalate or link tickets
• Audit trail
  document all sync actions for compliance

Why Use Znuny–Trello Integration?

This extension ensures your support and business teams collaborate effectively:

• Agile visibility
  tickets show up on Trello boards where project teams plan work
• No double entry
  avoid manually copying details between systems
• Traceable lifecycle
  follow requests from support to resolution on Trello
• Faster responses
  support agents get updates from Trello without leaving Znuny

Workflow Example

1. A customer opens a support ticket in Znuny
2. Agent escalates the ticket to Trello with one click
3. A Trello card is created on the relevant board and linked to the ticket
4. Project team updates the card (e.g., moves it to “In Progress”)
5. Status is synced back to the ticket, keeping agents informed

Conclusion

The Znuny & Trello Integration Extension makes collaboration between service desk and business teams seamless. It connects structured ticket workflows with visual boards, boosting transparency and efficiency.

Get started today and link your Znuny help desk with Trello boards for agile, connected workflows.

FAQ

Can I choose which board or list cards go to?

Yes. Tickets can be mapped to specific Trello boards and lists.

Does the integration work both ways?

Yes. Updates from Trello cards (status, comments) can sync back into Znuny.

Can multiple tickets be linked to one card?

Yes. Several tickets can be associated with a single Trello card.

Is history logged?

Yes. All sync events are recorded in ticket history for traceability.

Is this extension compatible with Znuny and OTRS?

Yes. It is designed for Web – Znuny / OTRS and integrates without changing core files.