Learn in this article how to debug OTRS & Znuny web service, in particular REST API. The article will guide you thru the configuration steps required to provide the REST API in Znuny / OTRS / OTOBO to access your tickets, articles, and so on via the role of the service provider i.e. the system
Learn in this article what options exist to authentication against the Znuny / OTRS / OTOBO WebService REST APIs.You will find also cURL examples for better understanding. In the previous articles Access Znuny & OTRS API via REST, Znuny & OTRS REST API Routes we guide you thru the configuration steps of REST API in
Learn in this article what the link types of OTRS / Znuny / OTOBO define and are used to. The link types are: Normal Child Parent Sometimes you require multiple tickets to solve a common Incident / Case / Issue of your client. For this case it is helpful to have these tickets interlinked in
Learn in this article what the default WebService APIs routes of OTRS & Znuny are. Often it is unclear what Routes / URLs and operations to use. In the previous article Access Znuny & OTRS API via REST, we guide you thru the configuration steps of REST API in the role of the service provider.
Learn in this article how to setup REST WebService APIs for OTRS / Znuny. The article will guide you thru the configuration steps required to provide the REST API in Znuny / OTRS / OTOBO to access your tickets, articles and so on via the role of the service provider i.e. the system will be
Learn in this article how to call WebService REST APIs of OTRS / Znuny / OTOBO using cURL. In the previous articles Access Znuny & OTRS API via REST, Znuny & OTRS REST API Routes and Authenticate to Znuny / OTRS REST API we guide you thru the configuration steps of REST API in the
After upgrading to Znuny 6.3 you get new tickets with the subject OTRS Scheduler Daemon Cron: MailAccountFetch and the body Console command ‘MailAccountFetch’ is failed. Cause of the issue It is a bug (re-)introduced with Znuny 6.3 version. It is a bug which will probably never fixed in Znuny 6.3, since it is a intermediate
A migration / upgrade is highly depending on your existing installation. So there are a bunch of questions which need to be clarified. This are: what operating system do you use? what software/package versions do you use? your installation size of the ticket system? your backend of the ticket system? existing integrations Please provide us
This article explains how to change a title of the ticket to make it easier for your agents to search for standard process tickets in Znuny / OTRS / OTOBO Process Management processes. Change Ticket title in a process It is sometimes helpful to change the title of a ticket with some values from data