Learn in this article how to change the browser link of your OTRS / Znuny installation. The link is also named as URL web address FQDN (full qualified domain name) DNS For this tutorial we will assume your OTRS / Znuny is reachable under https://otrs.example.com and we want to change it to https://servicedesk.example.com Prepare your
You are using Znuny with Configuration Management DataBase (CMDB) as a data store for hardware and software and you want to export this data for reuse? Export CMDB Depending on your OS and installation way of OTRS/Znuny there are different ways. Ubuntu and Debian based Znuny installs for deb package and for debian based source
You are getting the error that Jq is not installed on running Znuny / OTRS /bin/otrs.CheckModules.pl –all and you get the error Jq………………………….Not installed! Jq is at least required for creating processes for process automation / process management in Znuny. So it is recommended that you install it to avoid later issues, even if you
The original documentation to upgrade Znuny 6.1 to latest 6.2 is focused on many different Linux distributions. Here we focus on Ubuntu 20.04 LTS (shall work also with 22.04 LTS). If you are a administrator of OTRS/Znuny and mostly maintaining the (web-)servers based on Linux or like recommended from our side on Ubuntu, you may
How to get started? The best way to start with an upgrade, a change or a migration from OTRS to Znuny is to have a clone or a new instance of your current environment, there you can run the migration tests before doing on production. You are on VMware, proxmox, Hyper-V or other virtualized environments?
The original documentation to upgrade Znuny 6.0 to latest 6.1 is focused on many different Linux distributions. Here we focus on Ubuntu 20.04 LTS (shall work also with 22.04 LTS). If you are a administrator of OTRS/Znuny and mostly maintaining the (web-)servers based on Linux or like recommended from our side on Ubuntu, you may
If you are looking for a ticketing system expert that can handle all of your service desk needs, Znuny (formerly OTRS community edition) is the perfect option. Znuny is easy to use and can be customized to meet your specific requirements. Choosing Znuny will give you a system that is reliable and scalable. Due to
In 2003, a German company called OpenSource Consulting (OSC) released a software package called OTRS. OTRS was designed to be a trouble ticketing system for customer support, similar to systems used by large companies such as Microsoft or Amazon. However, in early 2018, there have been rumors about discontinuing OTRS as open source. The reason
In 2009, the company behind the OTRS free edition announced to go public as a share company OTRS AG. There was a lot of rumors that the free edition would be discontinued. Luckily it did not happen. However, its popularity meant that it continued to be developed and maintained by a community of volunteers. The