Open Source IT Service management and IT governance

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Upgrade/Migrate trouble-free from OTRS 5 to OTRS/Znuny 6

Sadly the documentation of upgrading OTRS 5 to OTRS/Znuny 6 is not that quality that it is obviously and easy to handle. This HowTo is built on top of many issues faced on upgrading from OTRS 5 to Znuny 6. OTRS 6 and Znuny 6 are equivalent, since Znuny 6 is exactly OTRS 6, despite

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Is the OTRS/Znuny script idempotent/re-run-able?

In our case we have seldom the luck, that the upgrade of OTRS / Znuny is working like charm and runs of first execution.We are using OTRS / Znuny since version 1.0 and we have never had a clean upgrade! Before going on, lets clarify idempotent. This means you can re-run multiple times a function,

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How to fix OTRS/Znuny upgrade error character_set_database utf8

During an upgrade on OTRS 5 and Znuny 6 and above you may get the following error. sudo -u otrs scripts/ Migration started … Checking requirements … Requirement check for: Check framework version … Requirement check for: Check required Perl version … Requirement check for: Check required database version … Requirement check for: Check database

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How to fix apache coredumps in OTRS / Znuny

In this article you find a solution for Apache coredumps with OTRS or Znuny. The common coredump issue You get regularly Internal Server Errors like this during you are writing or sending new tickets, adding new notes or simply linking or merging tickets? And in this moment you see in your /var/apache/error_log messages like this?

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How to fix unsafe ownership .gnupg in OTRS / Znuny

In this article you will learn how to fix a common issue with gnupg gpg/pgp integration in OTRS in Ubuntu 18.04 and 20.04.The log (error) message is typically: gpg: WARNING: unsafe ownership on homedir ‘/opt/otrs/.gnupg’ The issue is your folders permission of /opt/otrs/.gnupg and could be fixed with chown -R www-data.www-data /opt/otrs/.gnupg find /opt/otrs/.gnupg -type

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OTRS / Znuny on Ubuntu with nginx

This article describes how to configure OTRS in conjunction with nginx only. This article content was tested with all Ubuntu versions 14.04, 12.04 and 10.04. First install the required packages apt-get install nginx fcgiwrap Now edit your /etc/init.d/fcgiwrap to ensure that user and group are set to www-data. Also switch to the more efficient socket

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Upgrade / migrate any OTRS to latest Znuny

OTRS, Znuny and OTOBO have a clean upgrade path. The page is pretty straight forward. All upgrades need to be executed after another. Means how can you upgrade the versions 1.1, 1.2, 1.3, 2.0, 2.1, 2.2, 2.3, 2.4, 3.0, 3.1, 3.2, 3.3, 4, 5, 6.0, 6.1, 6.2, 6.3 and 6.4 How to upgrade / migrate

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Error ‘Email too big’ on OTRS / Znuny e-mail fetching

If you face this error on OTRS / Znuny, you have very probably a missconfigured mail fetching configuration. You may face errors like: IMAPS: Can’t fetch email x from Email too big (41234 KB – max 25600 KB) or POPS: Can’t fetch email x from Email too big (41234 KB – max 25600

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Add custom & personal footer with logo in OTRS / Znuny?

In OTRS you can define so called Signatures to add a custom footer. The footer can contain: Logo Images HTML Links In this article you will learn how to configure your OTRS / Znuny for this. Configure the personalized Signature first before we can use a signature / footer, we need to define it first

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