Best practices for naming Transition Actions in Znuny, OTOBO, OTRS

In this article you will learn the best practices on naming conventions for Transition Actions on Process Management processes in Znuny, OTOBO and OTRS.

Transition Action Name

Here you define the name under which you will later find your transition actions. This is really helpful to you and your team mates to have a standard naming convention.

We recommend to use following schema

<operation>-<businessDescriptionOrName>

Lets say you have a operation to set a new ticket title, and the ticket title is changed on the business process step “clientSalesOrder” the resulting Transition Action Name would be:

SetTitle-clientSalesOrder
0/5 (0 Reviews)

Do you need help with Znuny / OTRS?​

Do you require experts with real expertise since 2006 in Znuny and OTRS?
Do you need help solving your issues?

We have experts who can help you with:

  • providing hands-on support
  • implementing custom solutions inside your OTRS/Znuny
  • integrating existing solutions into your Znuny
  • integrating artificial intelligence into your Znuny/OTRS and processes

Get in touch with us and we will check if and how we can help you.

Get help now

Leave a Reply