Add custom & personal footer with logo in OTRS / Znuny?

In OTRS you can define so called Signatures to add a custom footer. The footer can contain:

  • Logo
  • Images
  • HTML
  • Links

In this article you will learn how to configure your OTRS / Znuny for this.

Configure the personalized Signature first

before we can use a signature / footer, we need to define it first

  • Go to Admin menu
  • go to section Queue Settings
  • click on Signature
  • click on Add Signature
  • Name the Signature e.g.
    YourCompany-personal-en-us
  • set this Signature to state valid
  • go back to Text area Signature
  • click on Source
  • add following code now
best regards<br />
<br />
&lt;OTRS_FIRST_NAME&gt; &lt;OTRS_LAST_NAME&gt;<br />
<br />
<strong>your optional slogan</strong><br />
<br />
PS: some ps<br />
________________________________________________________________<br />
<img alt="Wikipedia" height="auto" src="https://upload.wikimedia.org/wikipedia/commons/0/06/Wikipedia-logo_ka.png" width="150" /><br />
Your Company<br />
Your address 123<br />
Country<br />
<br />
fon: &nbsp; &nbsp; &nbsp; &nbsp;<a href="tel://+123456789">+123456789</a><br />
Fax: &nbsp; &nbsp; &nbsp; &nbsp;+1323456789<br />
Web:&nbsp; &nbsp; &nbsp; <a href="http:/wikipedia.org" target="_blank">wikipedia.org</a><br />
<br />
________________________________________________________________<br />
&nbsp;
  • now click again Source to see your result
    (you can also edit now also in the WYSIWIG mode)
  • you shall see now something like this
    OTRS/Znuny/Otobo Signature example
  • save it by clicking on Submit

The above Signature is already adding personalized Names of each agent with the Variables/Macros OTRS_FIRST_NAME and OTRS_LAST_NAME.
Also the phone is clickable, so the clients can call you easily by a click on the phone number.

Enable signature

You can enable the signature per Queue

  • Go to Admin menu
  • go to section Queue Settings
  • click on Queues
  • Click on your queue, which shall display the new Signature
  • Go to the field “* Signature:” and select your newly created Signature YourCompany-personal-en-us

On reply or on new e-mails in the selected Queue, your signature will be automatically shown and added. And of course fully personalized by the Agents name with the details in his OTRS/Znuny user.

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