Sometimes it is required to change the ticket title to something more meaningful. This is possible from the Znuny / OTRS / OTOBO UI. But the location is really not intuitive to find.
On the top level menu of your ticket you will find the section
Miscellaneous
and underneath
Free Fields
Now you will see this UI
Do you require experts with real expertise since 2006 on Znuny and OTRS?
Do you require help on solving your issues?
We have experts who can help you on:
– giving you hands-on support
– implementing custom solutions inside your OTRS/Znuny
– Integration existing Solutions into your Znuny
– Integrating artificial intelligence into your Znuny7OTRS and proce3sses
Get in touch with us and we will check if and how we can help you.