Questionnaire for Migration Support Request

A migration / upgrade is highly depending on your existing installation. So there are a bunch of questions which need to be clarified. This are:

• what operating system do you use?
• what software/package versions do you use?
• your installation size of the ticket system?
• your backend of the ticket system?
• existing integrations

Please provide us following details:

Name *

First

Last

Email *

Email

Confirm Email

Business / Organization *

Phone *

To get a quick and efficient clearance of your needs, our experts will call you.

What is your current Ticket-Systems? *

• OTRS
• Znuny
• OTOBO

Specific installed version *

What is your specific installed version?
The version is typically something like
5.0.26

OTRS version *5.x6.x7.x8.x

Where do you need support? *

• Agent trainings
• Initial Setup
• Configuration Support
• Automation Support
• Generic Agent Support
• Process Management Support
• Custom Development Support
• System Integration Support - Redmine
• System Integration Support - Jira
• System Integration Support - vtiger
• System Integration Support - Shopify
• System Integration Support - Shopware
• System Integration Support - Magento
• System Integration Support - SAP one
• System Integration Support - ERP
• System Integration Support - Office 365
• System Integration Support - custom
• other

System Integration Support - custom *

Other *

Your Support Request *

Do you have any Specification (SRS) or Requirements document to share to our experts? *yes, will attachyes, but will not share nowno, not existing at all

Specification or Requirements document

Drag & Drop Files, Choose Files to Upload You can upload up to 10 files.

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