OTRS & Znuny Support

If you are looking for a ticketing system expert that can handle all of your service desk needs, Znuny (formerly OTRS community edition) is the perfect option. Znuny is easy to use and can be customized to meet your specific requirements. Choosing Znuny will give you a system that is reliable and scalable. Due to […]

Current OTRS open source status?

In 2003, a German company called OpenSource Consulting (OSC) released a software package called OTRS. OTRS was designed to be a trouble ticketing system for customer support, similar to systems used by large companies such as Microsoft or Amazon. However, in early 2018, there have been rumors about discontinuing OTRS as open source. The reason […]

How to remove lock of closed tickets in Znuny / OTRS

On closing tickets the last lock state is being kept on the ticket. E.g. an agent has worked on the ticket after finishing his work, he simply closed the ticket. This process so far is good. Sadly it is not so good, if the ticket gets an reply to a later time there, the previous […]

Is OTRS ITIL certified and compliant?

OTRS is a IT service management tool and thus it comes up very quickly that bigger companies as for compliance to some standards. One of the common service management standards is ITIL. We have to separate OTRS commercial and OTRS community edition. Is OTRS commercial version ITIL compliant? Yes it is but as in all […]