You get deeper into the automation of Znuny, OTRS or OTOBO and you will identify at a point in time that there are two features to automate your tasks. First you have to understand at what situation are the both features working. The features are: The often recommended Postmaster Filter – why is it a […]
Generic Agent vs Postmaster Filter in Znuny & OTRS Read More »
A migration / upgrade is highly depending on your existing installation. So there are a bunch of questions which need to be clarified. This are: what operating system do you use? what software/package versions do you use? your installation size of the ticket system? your backend of the ticket system? existing integrations Please provide us
Questionnaire for Migration Support Request Read More »
You are using Znuny with Configuration Management DataBase (CMDB) as a data store for hardware and software and you want to export this data for reuse? Export CMDB Depending on your OS and installation way of OTRS/Znuny there are different ways. Ubuntu and Debian based Znuny installs for deb package and for debian based source
How to automatically export CMDB from Znuny? Read More »