You get deeper into the automation of Znuny, OTRS or OTOBO and you will identify at a point in time that there are two options to automate your tasks. First you have to understand at what situation are the both features working. This is Postmaster FilterAs the name says it is a man or service, …
Generic Agent vs Postmaster Filter in Znuny & OTRS Read More »
A migration / upgrade is highly depending on your existing installation. So there are a bunch of questions which need to be clarified. This are: what operating system do you use? what software/package versions do you use? your installation size of the ticket system? your backend of the ticket system? existing integrations Please provide us …
You are using Znuny with Configuration Management DataBase (CMDB) as a data store for hardware and software and you want to export this data for reuse? Export CMDB Depending on your OS and installation way of OTRS/Znuny there are different ways. Ubuntu and Debian based Znuny installs for deb package and for debian based source …